Malaysia's first consultancy firm with Data Mining technology
Management consultant and system developer in one. We diagnose businesses with data, design business models, train sales teams — and build the software that keeps the results.
Consulting with data,
results kept by systems
We are a leading Malaysian management consultant and system developer, specialising in business diagnosis, business model design and strategic planning. We help clients reach their business goals and build proper management systems — especially as family businesses and SMEs modernise. Our clients' total achievement has reached RM1.8 billion.
Vital Design is also the first consultancy firm with Data Mining technology, co-developed with a US technical team and built for consumer behaviour analysis.
- Business diagnosis & strategic planning
- Management systems for family businesses & SMEs
- Data Mining co-developed with a US technical team
Consulting services
From finding the problem to redesigning how the business makes money.
Diagnosis
A data-driven health check to find where performance is being lost.
Consulting
Hands-on coaching on operations, people and performance.
Market Survey
Understand customers and competitors before you invest.
Business Model
A model that scales — pricing, prepaid, VIP and multi-outlet growth.
Million Revenue Coaching
For salon owners ready to break the million-ringgit mark. Before proposing anything, we give your business an "MRI scan" with data — then work through the fixes with you, month by month.
- Decisions based on data, not gut feeling
- A monthly report so progress is visible
- Over a decade of salon operating data and experience
Million
Does your salon have what it takes to reach a million?
Retention
Keeping customers, staff and cash — are all three staying?
Investment
Is this business still worth investing in? If not, plan early.
Free MRI report
A diagnostic report built from your salon's data.
30-minute review
We walk through the results and the top priorities.
Monthly coaching
Action plans for each issue, followed through.
Monthly report
Track improvement with data, every month.
Turn great service into great sales
Sales isn't luck — it's a process you can repeat. Built for salon front-line teams — therapists, consultants and managers — from needs diagnosis to closing and follow-up, practised step by step.
- Needs diagnosisQuestions that uncover what the customer really wants
- Package designPackages customers want that stay profitable
- Objection handlingAnswering "too expensive" and "let me think about it"
- Closing & prepaidClose naturally and grow prepaid sales
- Follow-up & referralsBring customers back — with their friends
Customer Care System
Consultation expertise built into software: US technology, developed locally, easy to use for every kind of salon.
- First ERP developed by a consultancy firm
- Over 1,000 analytic reports
- Protection plus training seminars
- Major media recognition in Malaysia
- Users' combined turnover above RM59 million
Save time, raise productivity
Automate front-desk and back-office work so staff focus on customers.
Targeted marketing
Find the right customers in your data and reach them at the right time.
Custom-Make App
60+ engineers build your own system — Malaysia's first consultant-based software developer.
Products & services
Hourly Coaching Service
An on-site session on a specific business problem.
EnquireMonthly Coaching Service
Monthly coaching plus MRI reports, tracking operations and performance.
Book a callOnline payment via PayPal is available — contact us for an invoice.
Business insights
Practical lessons from over a decade of salon consulting and data.
Revenue stuck? Give your salon an "MRI scan" first
When revenue drops, many owners rush into promotions, new products or more ads. Without a diagnosis first, that spend treats the pain — not the cause.
Read more →
Keeping one regular beats finding ten new customers
Ads bring new customers through the door, but the customers who come back again and again are what make a salon profitable. Three simple measures show how well you retain them.
Read more →
From one outlet to a chain: 5 questions to answer before opening a branch
A great first outlet doesn't guarantee a successful second. Whether a salon can be duplicated depends not on how hard the owner works, but on whether it runs well when the owner isn't there.
Read more →Frequently asked questions
What does Vital Design do?
Who is the Million Revenue Coaching for?
What is the Salon MRI report?
How does the coaching work and what does it cost?
What does the Sales Master Training cover?
Is the CCS system suitable for chains?
Which areas do you serve and where is your office?
How can I contact you?
Let's talk about your business
VD Group Companies
Vital Design Sdn Bhd (200201029605)
Feynman Tech Sdn Bhd (201001002833)
Office
B-3A-21, 4th Floor, Block B, Ativo Plaza,
Jalan PJU 9/1, Damansara Avenue,
Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia
Phone
03-6263 6301
012-226 8114 (WhatsApp)